SHIPPING & RETURNING

Shipping Policy

At RUIFENGZE, we aim to deliver your orders safely and efficiently.

• Free Shipping: Orders over $69 qualify for free standard shipping.

• Flat Rate Shipping: Orders under $69 will be charged a flat shipping fee of $6.99 per order.

• Delivery Timeframe: Standard shipping usually takes 12–16 business days to arrive, depending on your location.

• Processing Time: Orders are typically processed within 2–3 business days before shipping.

Please note: Delivery times may vary slightly due to customs, holidays, or unforeseen delays.

Return & Exchange Policy

Your satisfaction is our priority. If you are not completely happy with your purchase, you may request a return or exchange under the following conditions:

• Return Window: Items may be returned within 30 days of receipt.

• Item Condition: Returned items must be unworn, unwashed, and in their original condition with all tags attached.

• Return Shipping: Customers are responsible for return shipping costs unless the product is defective or incorrect.

• Refunds: Refunds will be issued to your original payment method once we receive and inspect the returned items.

How to Start a Return

1. Contact our customer service team at support@RUIFENGZE.com with your order number and reason for return.

2. We will provide you with return instructions and the appropriate return address.

3. Once your return is processed, you will receive a confirmation email.

Need Help?

For any questions about shipping or returns, please contact us at support@RUIFENGZE.com. Our customer care team is here to assist you.